How can I ask for a money refund?

If you believe we can do something to fix the specific issue you are facing, or if you simply want to leave us feedback to help us improve, this will give us an opportunity to make things right.

Monetary refunds for subscriptions or token packages are generally not handled directly by our support team but by the platform where you made the purchase.

To request a refund, please use the appropriate channel below:

• App Store (iOS): You can request a refund using this link.
• Play Store (Android): You can request a refund using this link.
• Web Store (Stripe/Web): Please review our terms and conditions to see if your case is covered. In general, we may consider a refund if the tokens have not already been consumed.

Updated on: 03/12/2025