Q: My Auto Video is stuck on loading, what can I do?

If your Quick Generate video is stuck on loading, it is likely due to a temporary system issue or downtime. Here are the actions you should take: <ul> <li>Wait at least for 1 Hour: We recommend waiting about 1 hour before reporting the issue, as this often allows our systems time to correct the error or process the refund automatically.</li> <li>Open a Support Ticket: If the issue persists after waiting at least 1 hour, please send us a chat message so that our team can identify your specific generation, check on it, and monitor the process until it's resolved. In any case, our Quick Generate videos are checked daily. All stuck generations are handled automatically, meaning they are either restarted or their tokens are fully refunded.</li> </ul>

Q: How can I have more control over the video generation process?

The Advanced Project environment then gives you granular control over the video segments and frames. Within this project, you can: <ul> <li>Generate new frames to replace existing shots.</li> <li>Animate the new or existing frames.</li> <li>Replace the frames that need to be edited or changed within the video's timeline. If you are starting from a Quick Generate video, you can press the Edit button. This action will automatically generate an Advanced Project containing all the video assets. </li> </ul> Here a <a href="https://www.youtube.com/watch?v=3r5so4X4SqI">quick tutorial</a> that shows how to use. the Advanced Project feature.

Question 1

How can I cancel my Subscription plan?

Accepted Answer

It is possible to cancel an active subscription by following these steps:

Click on the token balance indicator.
Click the Manage Plan button.
Select the Basic Free Plan.
Click Continue. This will redirect to the page where it will be possible to cancel the subscription.

If you are using the web app and are not redirected, please check if your browser is blocking popups.

Question 2

My Auto Video is stuck on loading, what can I do?

Accepted Answer

If your Quick Generate video is stuck on loading, it is likely due to a temporary system issue or downtime.

Here are the actions you should take:

Wait at least for 1 Hour: We recommend waiting about 1 hour before reporting the issue, as this often allows our systems time to correct the error or process the refund automatically.
Open a Support Ticket: If the issue persists after waiting at least 1 hour, please send us a chat message so that our team can identify your specific generation, check on it, and monitor the process until it's resolved. In any case, our Quick Generate videos are checked daily. All stuck generations are handled automatically, meaning they are either restarted or their tokens are fully refunded.

Question 3

How can I ask for a money refund?

Accepted Answer

If you believe we can do something to fix the specific issue you are facing, or if you simply want to leave us feedback to help us improve, this will give us an opportunity to make things right.

Monetary refunds for subscriptions or token packages are generally not handled directly by our support team but by the platform where you made the purchase.

To request a refund, please use the appropriate channel below:

App Store (iOS): You can request a refund using this link.
Play Store (Android): You can request a refund using this link.
Web Store (Stripe/Web): Please review our terms and conditions to see if your case is covered. In general, we may consider a refund if the tokens have not already been consumed.

Question 4

I don't like the generated video, can I have my tokens back?

Accepted Answer

Unfortunately, every video generation incurs a cost for us, so, as stated in our terms and conditions, we cannot issue a refund if the final output is not fully satisfactory due to errors related to the input image or prompt used for generation, or to the current state of AI technology capabilities.

If the issue is limited to certain clips, you may click the Edit button and manually adjust them using the Advanced Projects feature. In that case, you can refer to our official YouTube channel for tutorials on how to use the advanced project workflow: https://www.youtube.com/@onemoreshot-ai

If you believe the video contains artifacts or errors that may indicate a technical issue (for example, distortions, numerous repeated clips, or completely off lipsync) please contact us via our chat system to request a review. If we identify an error that appears to stem from a processing issue on our side, we will refund the tokens used to generate the video.

Question 5

How can I have more control over the video generation process?

Accepted Answer

The Advanced Project environment then gives you granular control over the video segments and frames. Within this project, you can:

Generate new frames to replace existing shots.
Animate the new or existing frames.
Replace the frames that need to be edited or changed within the video's timeline. If you are starting from a Quick Generate video, you can press the Edit button. This action will automatically generate an Advanced Project containing all the video assets.

Here a quick tutorial that shows how to use. the Advanced Project feature.

Question 6

How much and Auto Video costs?

Accepted Answer

The cost of an Auto Video depends on the song's duration. The price is visible on the confirmation button before starting the generation.

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