My tokens are missing after a purchase. What can I do?

If you don't see your purchased tokens immediately, it's usually a temporary issue. Here what you can do:

• Check Transaction: First, confirm your payment was successful by checking your transaction confirmation.
• Refresh/Restart: refresh the web page or close and restart the app. Often, the issue is just a visualization bug, and a quick refresh will fix it.
• Wait 5 Minutes: Token delivery can occasionally be delayed. The payment system's confirmation might take a few minutes to process, and the tokens can be added with a delay of up to 5 minutes.
• Send us a message: If you've confirmed the purchase, waited 5 minutes, and the tokens are still missing after refreshing, please send us a message using our chat. Our team will quickly identify your transaction and ensure the tokens are credited.

Updated on: 03/12/2025